All incoming enquiries from the sales department are scrutinised by the technical department for technical requirements, construction features, testing, inspection, packing and other specific requirements. The technical department then advises the design section to prepare designs details and raw material requirements and guaranteed technical particulars. On the basis of this information the offer is prepared by the sales department on a prescribed form incorporating all terms and conditions.
On receipt of every order the sales department acknowledges it to the customer and instructs the planning department to plan production. The planning department works out raw materials required and indents the purchase department for procurement according to the planned schedule. After procurement from reputed suppliers and manufacturers raw materials are received by stores and inspected by the quality control and testing department. Various tests, on raw material samples are taken at random, are conducted to ensure their quality. Conforming materials are accepted while non-conforming materials are returned to the supplier.
A job card is issued to production supervisors by a production engineer on the basis of technical department's advice and the product is manufactured. The product is inspected by quality control at all stages such as PVC compounding, wire drawing, annealing, bunching, stranding, extrusion, laying-up, screening, armouring and sheathing. Quality results are given to the production engineer for information and action.
For each stage of production different parameters are used to record dimensional details and other visuals parameters. Feedback is provided to the production-in-charge and testing department at every stage of inspection and proper records are maintained. Routine and type tests, as per relevant, ISI and customer specifications, are carried out in the test laboratory on finished products and results for every individual lot is maintained for future reference.
Only products conforming to relevant specifications/requirements by the testing department are transferred for packing and dispatch. The rest are sent back to the production 'department for defect-rectification wherever possible. Products beyond rectification are scrapped.
All testing equipment is calibrated periodically for accurate results.
The testing and quality control department is the final authority for the release of finished products to packing and dispatch department.